Refund policy

30-Day Return Policy
You have 30 days after receiving your item to request a return. To be eligible, your item must be unused and unopened, in its original packaging with tags and seals intact, and accompanied by proof of purchase (order number or receipt). To start a return, contact us at support@aureviago.com with your order number. Please do not send items back before requesting a return, as items sent without an approved return request will not be accepted.

Beauty and Personal Care Items
For hygiene and safety reasons, we cannot accept returns on beauty and personal care items that have been opened or used. This exclusion does not apply to items that arrive damaged, defective, or incorrect - see below for those cases.

Damaged, Defective, or Incorrect Items
If your item arrives damaged or defective, or if you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item. Once your claim is approved, AUREVIA will cover the return shipping cost and send a replacement or issue a refund.

Change-of-Mind Returns
If you simply change your mind, you may return eligible items within 30 days as long as they are unused, unopened, and in their original packaging with tags and seals intact. Return shipping for change-of-mind returns is the customer's responsibility. Gift cards and items clearly marked "Final Sale" are not eligible for return.

Order Cancellations
Orders may be cancelled at no charge within 30 minutes of purchase, as long as the order has not yet begun processing. To cancel, contact us immediately at support@aureviago.com with your order number. No cancellation fee applies to eligible cancellations.

Exchanges
We do not process direct exchanges. The fastest way to get the item you want is to return your original item and, once the return is approved, place a new order for the item you would like instead.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.